Terms of service

Genmatix LTD – Terms of Service

1. Introduction

Welcome to Genmatix LTD, a cloud-based SaaS platform offering data analysis services, including genomic data processing. By using our services, you agree to the following Terms of Service (“Terms”). Please read them carefully as they govern your use of the Genmatix platform and services.

2. Acceptance of Terms

By accessing or using any part of the Genmatix LTD website or services, you agree to be bound by these Terms. If you do not agree to any part of the Terms, you should not use our services.

3. Services

Genmatix LTD provides data analysis solutions, including Whole Exome Sequencing (WES) and Whole Genome Sequencing (WGS), among other genetic data processing services. Our services are cloud-based, and users upload their data for analysis, with results delivered through our platform.

4. User Responsibilities

  • Data Accuracy: You are responsible for ensuring that any data you upload to the Genmatix platform is accurate, complete, and legally obtained. Genmatix LTD is not responsible for errors or outcomes resulting from inaccurate or incomplete data submissions.

  • Use of Services: You agree to use the services only for lawful purposes and in compliance with all applicable laws and regulations. Any misuse of the platform or attempts to interfere with our services may result in the termination of your account.

5. Intellectual Property

All intellectual property rights related to the Genmatix platform, including but not limited to software, algorithms, designs, and content, are owned by Genmatix LTD. You may not reproduce, distribute, or create derivative works from any part of the platform without prior written consent from Genmatix LTD.

6. Privacy and Data Security

We are committed to protecting your privacy and securing your data. By using our services, you agree to our Privacy Policy, which governs the collection, use, and disclosure of personal and genetic data. Genmatix LTD complies with relevant data protection laws, such as GDPR and HIPAA, to ensure that your data is handled with strict confidentiality and security.

7. Payment and Fees

  • Billing: Services are billed based on a subscription model or per-analysis pricing. Payment is required upfront, and you are responsible for providing accurate payment details.

  • Refunds: Please refer to our Return and Refund Policy for information on cancellations and refunds. Once the data analysis has started, services are non-refundable.

8. Limitation of Liability

To the maximum extent permitted by law, Genmatix LTD shall not be held liable for any indirect, incidental, or consequential damages arising from your use of the platform. This includes, but is not limited to, loss of data, service interruptions, or inaccuracies in results. Our liability is limited to the fees paid for the specific service in question.

9. Service Modifications and Termination

Genmatix LTD reserves the right to modify or discontinue any part of the service at any time without notice. We may also terminate your access to the service if you violate these Terms or if we believe that your use poses a risk to the platform or other users.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the state of Delaware, United States. Any disputes arising from these Terms or your use of the Genmatix services will be subject to the exclusive jurisdiction of the state or federal courts located in Delaware.

11. Changes to the Terms

Genmatix LTD reserves the right to update or modify these Terms at any time. Any changes will be posted on our website, and your continued use of the services constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

12. Contact Information

If you have any questions regarding these Terms, please contact us at:

By using Genmatix LTD, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.